5308 / 2023

"إدارة الجودة – إرضاء العميل – إرشادات لتناول الشكاوى فى المنشآت (ISO/10002/2018)(متبناة) "

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is